Return and refund policy
Choosing an ornament is always a responsible process, because this accessory should accompany you through life bringing pleasure and joy rather than discomfort.
Since all kochut jewellery is made by hand, it's important to keep in mind that it may differ from the studio photo on the site. To avoid unexpected surprises, we recommend asking our managers for additional photos. Our team is always ready to help you.
Before ordering jewelry please clarify all the important parameters for you (thickness, width, size of the rings, size and shade of stone).
When completing an individual order, all details are discussed with the manager.
Important: exchange and return rules do not apply if the jewelry was worn or purchased from the "OUTLET" category.
Exchange and return jewellery kochut
According to the law of Ukraine, jewelry of the proper quality can not be returned (Постанова від 19 березня 1994 р. N 172), but we are always ready to meet our clients.
Replacement or returns are discussed ONLY with the customer. When appealed, please specify all the order data:
- - Surname, name and phone number from which the order was made;
- - Order date;
- - Name of the jewel, size.
Important: when exchanging, replacement for another model is paid - plus $ 50 to the cost of a new product.
Resize
Most of our models are not subject to resizing, but in specific cases, we can change the size of the rings or make a new heel for replacement for a symbolic payment.
If the jewelry was bought out of stock or in one of our showrooms and did not fit, we offer a free replacement for the same model of the size you need (provided that there is a similar stone in stock and the model can be repeated).
In all other cases, changing the size is a fee. Also, note that changing any parameters (for all types of jewelry) after placing an order is paid.
The amount for changing size is negotiated individually and depends on:
- - the material;
- - stones;
- - cover;
- - manufacturing complexity;
In addition, it is possible to exchange the purchased model for a more expensive ornament with a surcharge. If the chosen decoration is cheaper - the difference does not come back.
Return jewelry
Terms of return are reviewed within 14 days after receiving the decoration by the customer.
The decoration should not have traces of wear and damage. The tick should be in proper condition (it may not be attached).
If the decoration did not fit the following parameters:
- - width, thickness of the model, dimensions of the decoration;
- - refusal of a gift / offer / celebration;
- - did not like;
then in such cases a partial or full refund of the decoration may be possible.
Partial return of money
Jewellery purchased from the catalog without any individual changes are subject to return, provided that 30% of the total cost remains with us. This is due to the cost of the work done and the materials used.
If the order is canceled during the manufacturing process, the return conditions are the same.
Full refund
When buying an jewelry from the stock the full refund is possible minus 5% of the cost of jewelry (bank commission from each transfer) and delivery services.
Returns are not subject to:
- 1. Jewelry made by individual design:
- - new models according to the customer's plans;
- - with changes in the model;
- - Products with individual engraving (name, date, phrases, other images);
- 2. Ornaments that were in use.
- 3. Orders are executed with the customer's stones.
- 4. Certificates.
- 5. Boxes, leather laces.
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