Warranty Terms & Conditions

The jewellery is guaranteed for 2 years from the date of purchase. The warranty entitles you to a free repair of a manufacturing defect.*

*manufacturing defect: cracks in the metal, porosity in the metal, cavity in metal and inclusions in the metal larger than 1 mm.

Terms of warranty service

— Please send the jewellery together with the warranty card (for additional information on the repair of the jewellery).

— The returned product with a warranty claim is subject to inspection in our workshop to confirm the manufacturing defect.

— Only our production foreman can determine whether the case is under warranty.

The warranty does NOT cover:

1. White rhodium plating, black rhodium plating, oxidation, gilding and other coatings.

2. Jewellery that is deformed or has deviations from the standard geometric shape.

3. Jewellery that shows signs of exposure to chemicals, high temperatures or ultrasonic machining.

4. Jewellery that has been dropped, hit or intentionally damaged.

5. Inserts of precious and semi-precious stones that have been damaged (cracks, splits, falling out, scratches) as a result of mechanical impact on the jewellery.

6. Jewellery that has been repaired by third-party companies or craftsmen.

The client, using the jewellery, understands and accepts the following facts:

1. During wearing, the jewellery may come into contact with other objects that will leave marks in the form of scuffs, scratches, chips, dents, micro-cuts and other damage - both on the metal and on the insert. This process starts right from the moment of operation. Each person uses jewellery with different intensity.

2. Under the influence of external loads, the jewellery may be deformed (bent).

3. In silver jewellery plated with white rhodium, the silver may darken in places where the plating is worn off.

4. In places where white rhodium (or other coating) is worn off, the natural yellowish tint of the metal will be visible on the white gold jewellery.

5. Patterns, edges, forged textures may wear out during use. 

6. During operation, the technological elements that hold the insert may be damaged, which can lead to its loss (falling out).

7. During wear, the weight of the jewellery may decrease due to the natural abrasion of the metal layer. However, this also depends on the intensity of use of the product.

If necessary, we are always ready to repair a piece of jewellery made by us, if it is possible to do so in a particular situation. Each case is discussed individually.