How long does it take to make the jewelry piece in order?
Is it possible to make a certain model with a different metal or a gemstone?
Yes, you can order a copy of a certain piece with other details (metal, gem, size). Please contact us first, so that we could discuss your order.
Do you offer engraving services?
Yes! However, not every piece can be engraved, so each case should be discussed with one of our managers. The engraving can be made for jewelry pieces that are made on order. The price for engraving is listed below:
- * 1 Letter — $15
- * 1 Word / Date — $30
- * 1 Phrase — $45
- * 1 Symbol — $60
All your pieces are handcrafted?
What should I do if the ring size doesn’t fit?
What is the cost of repair/resizing?
What should I do if a stone falls out or a piece is damaged?
How can I check the status of my repair?
Will I be charged sales tax on purchase?
Do you have a shop that I could visit?
What payment methods do you accept?
We accept the following payment methods:
1. Credit and debit cards: American Express, Mastercard, Visa, Discover. If you want to pay the order on the website, you will be redirected to authorize.net to make a secure payment.
2. PayPal. You can checkout securely on jewellery.kochut.org/en-us/ using your PayPal account. Simply choose PayPal as your payment method on the checkout page to complete your purchase. You will be directed to your Paypal login page to access your account securely.
3. Cash. You have the option to pay with cash in our showroom. Our physical address is 37 Broad St, Red Bank, NJ.
4. Wire transfer/Zelle. Please email us for details.
What if I need extra help or advice about my purchase?
Do you provide certificates for your gems?
May I return an engraved item?
Do you offer free shipping?
Orders over $300 will be shipped for free via UPS Ground shipping to the shipping address on the original order. The order will generally be delivered within two to seven (2 to 7) business days from the shipment date. Please email us at [email protected] if you would like expedited delivery.
Do you ship outside the US?
Shipping is available exclusively in the United States. Please use the international page on our website for international shipping.
Is there a need for signature confirmation?
Upon delivery, a signature confirmation by a person of 21+ years is required for all Kochut.org orders above $1000. You acknowledge that any person taking delivery of the products at the designated address shall be deemed to have done so with your authorization.
Can I change the shipping address after the order confirmation?
Any changes to the shipping address after it has been confirmed by email will incur an additional fee(s).
Do the shipments carry any insurance?
All shipments carry insurance from a third party vendor during the transportation process.
Is there anything else that I should know about the shipping?
- — All orders must be paid in full before products will be shipped.
- — Kochut shall not be held liable for any delay in shipping.