Return and refund policy
Return and refund policy
Choosing a jewelry piece is always a responsible process, because this accessory should accompany you through life bringing pleasure and joy rather than discomfort.
Since all kochut jewelry is made by hand, it's important to keep in mind that it may differ from the studio photo on the site. To avoid unexpected surprises, we recommend asking our managers for additional photos. Our team is always ready to help you.
Before ordering jewelry please clarify all the significant parameters for you (thickness, width, size of the rings, size and shade of gemstone).
Exchange and return
Replacement or returns are discussed ONLY with the customer. When appealed, please specify all the order data:
- - Surname, name and phone number from which the order was made;
- - Order date;
- - Name of the jewel, size.
Important: when exchanging, replacement for another model is paid - plus $50 to the cost of a new product.
Most of our models are not subject to resizing, but in specific cases, we can change the size of the rings or make a new heel for replacement for a symbolic payment.
For purchased rings in our showroom (New Jersey) that didn't fit your fingers — we offer a free replacement for the same model in the needed size (if there is a similar gemstone and the model can be repeated).
In all other cases, changing the size has a fee. Also, note that changing any specifications (for all types of jewelry) after placing an order is paid.
The amount for changing size is negotiated individually and depends on:
- - the metal;
- - gemstone;
- - cover;
- - manufacturing complexity;
In addition, it is possible to exchange the purchased model for a more expensive jewel with a surcharge. If the chosen piece is cheaper — the difference does not come back.
Terms of return are reviewed within 14 days after the customer receives the jewelry.
The jewel should not have traces of wear and damage. The tick should be in proper condition (it may not be attached).
If our jewelry doesn't fit the following parameters:
- - width, thickness of the model, dimensions of the jewel;
- - refusal of a gift / offer / celebration;
- - not liking it;
then in such cases a partial or full refund of the product may be possible.
Partial return of money
Jewelry purchased from the catalog without any individual changes are subject to return, provided that 30% of the total cost (advance) remains with us. This is due to the cost of the work done and the materials used.
If the order is canceled during the manufacturing process, the return conditions are the same.
When buying any jewelry from the stock, the full refund is possible minus 5% of the cost of jewelry (bank commission from each transfer) and delivery services.
Returns are not subject to:
- 1. Jewelry made by individual design:
- - new models according to the customer's plans;
- - with non-standard changes in the model;
- - products with individual engraving (name, date, phrases, other images);
- 2. Ornaments that were in use.
- 3. Orders are executed with the customer's stones.
- 4. Certificates.
- 5. Boxes, leather laces.